Aviation

No more Air India booking in Kozhikode?

KOZHIKODE

Air India’s plan to shut down its booking office in the city as part of the national carrier’s decision to wind up all its city booking offices and offline ticketing centres is likely to cause hardships to passengers in Malabar apart from possibly affecting the smooth operations of both Air India and Air India Express from Karipur airport.

Air India sources said that the city booking office in Kozhikode cannot be considered as just a ticketing centre as the airline had its financial, human resources, complaint redressal and cargo handling wings functioning in the city office.

The airline has decided to wind up its city booking offices across the country as part of its austerity drive as it felt that there was no need to maintain separate offices for ticketing, cancellation and refund as the transactions are increasingly being carried out over the web.

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