The ministry of tourism has revised hotel classification guidelines to make the hotel services customer-oriented.
The government communique states that the revised guidelines have been approved by the minister of state for tourism, K Chiranjeevi, after receiving suggestions from the tourism and hospitality industry.
The revision of these guidelines has been aimed at providing a higher level of services in hotels and also making the information about customers’ rights available to them on and even before their arrival.
All star hotels should hence forth clearly indicate on their website under the head “facilities and amenities provided on complimentary basis” with facilities and amenities provided to guests “free of cost” like complimentary breakfast (indicating broad classification like Indian breakfast, Continental breakfast or American breakfast), iron and iron board facility, shoe polishing facility, shoe horn and slippers, dental kit, shaving kit, etc. If any facility is provided only ‘on request’ but is included in the room rent, that should also be mentioned on the hotel’s website under the head “facilities and amenities provided on complimentary basis”. All such facilities should also be mentioned to the guest when the hotel staff introduces the room to him/her on arrival. In case the “complimentary” breakfast is not a buffet, the guest must be shown a list stating in English the name of all complimentary items.
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