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DGCA pulls up on airlines on travellers’ complaints

DELHI

A large chunk of air travellers have been resenting problems relating to delayed flights and customer services of various airlines, though official data showed substantially less number of complaints in July compared to June.

The number of complaints received by aviation regulator Directorate General of Civil Aviation (DGCA) in July was 581 compared to 900 in June, official data showed.

Almost 30 per cent of passenger complaints related to troubles with flight cancellations or delays, while about 25 per cent of passengers expressed discontentment over customer services of various airlines, the July data showed.

Read more at  Economic Times

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