Wheelchair service at Chennai airport is not so free after all

Elderly and disabled passengers complain airline staff demand money for help with wheelchairs

Nearly a month ago, 33-year-old Smitha Sadasivan, a multiple sclerosis patient, sought wheelchair assistance at Chennai airport, before flying to Delhi.

As was the practice, the airline staff demanded money from her for manoeuvring her wheelchair though it ought to be a free service.

“I simply refused to pay him. They ask us for money very often. Earlier, I used to sympathise with them and agreed to pay whatever they demanded; later, a policeman told me it was a free service and that we must not pay for it,” she said.

But airline staff continued to demand money for such essential services, according to the elderly and disabled air passengers at Chennai airport.

Full report here Hindu


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