DELHI: Branded hotels network Oyo has entered into a partnership with niki.ai, enabling users to book an OYO room using Niki’s artificial intelligence (AI) enabled bot. The bot acts as a unique personal assistant application powered by AI. Consumers can easily search and book OYO hotels using Niki chat interface.
niki.ai, an AI technology startup based out of India launched the bot in October 2015. The bot utilizes natural language processing and machine learning to help users accomplish tasks like food ordering, phone recharges, cab bookings, bus bookings, bill payments etc. through automated chat interaction. Niki recently launched the bot on messenger too. It is available to users on Android, iOS, Web and Windows platforms as well.
Speaking on the API integration Anurag Gaggar, head of product, OYO said, “Niki has developed the first of its kind chat-bot that understands human language contextual to products and services, and offers suggestions accordingly. This partnership enables OYO and niki.ai’s users to accomplish the task of searching and booking hotels seamlessly through a chat enabled interface.”
Sachin Jaiswal, CEO, niki.ai said, “niki.ai envisions providing consumers with the most natural, simple and intelligent mode of transacting online. We are very excited to venture into Hospitality segment with OYO as our partner. The OYO and Niki teams have worked closely in building the experience, which powers one of the most advanced language processing technology. Niki understands complex user filters during the conversation, and comes up with the best hotel recommendations for the user. The interface lets users search, discover, select and pay thereby booking their hotel, all within a single chat interface. ”
Founded in 2013, OYO is today has a 6500 strong branded hotels network with 70,000 rooms in more than 200 Indian cities.
Musafir Namah Bureau