MUMBAI: The customer-treatment standards followed by Indian carriers and a new set of rules governing them are likely to ensure that the recent incident of security personnel brutally manhandling a United Airlines passenger in the US isn’t replicated here, said airline executives and industry experts.
United Airlines on Monday handled an overbooking situation by brutally off loading a passenger with a security personnel dragging him down the aisle even as he screamed and protested, reports The Economic Times.
A video of the assault went viral and led to a massive furore on social media apart from an investigation by the authorities.
Such situations do arise in India, but airlines haven’t been known to manhandle passengers even in dire situations.
A Jet Airways Mumbai-Bhopal flight last year was delayed by 90 minutes on Friday as a group of 80 passengers — a marriage party — refused to let the aircraft fly as some of them were not allowed to board the overbooked flight.
The guests refused to accept the airline’s offer of compensation or re-accommodation on alternative flights and proceeded to hold the flight.
But the authorities called the law enforcement officials only as a last resort to intervene to bring the situation under control and let the flight take off. All the offloaded guests were compensated, the airline said.