DELHI: Garima Nagpal, a seasoned hospitality professional with over four decades of experience has joined OYO, India’s largest hospitality company.
In her new role as Head of Quality, Nagpal will be responsible for network-wide upgradation of OYO hotels to ensure highest levels of quality, including hygiene and ambience.
The appointment is in line with OYO’s commitment to solve supply-demand imbalance and offer beautiful and quality living spaces.
Of her extensive hospitality career, Nagpal has spent nearly 30 years as the Head of Housekeeping across several hotel chains. She has worked with marquee brands including The Oberoi, Taj, Hyatt, Le Meridien and India Habitat Centre.
A pre-opening expert associated with opening some of the finest hotels across India, Nagpal’s skill-set complements OYO’s expansion plans for both its categories – OYO Rooms and Townhouse.
Nagpal joins OYO from The Imperial Hotel where she was the Executive Housekeeper for 9 years. Prior to that, she was at Aman hotel and The Shangri-La. In 2001, she was hand-picked by the Taj Mahal, New Delhi to help improve the hotel’s guest experience scores. She has worked at multiple Oberoi properties including Oberoi Palace in Srinagar, Oberoi Cecil in Shimla, The Oberoi Chandigarh, The Oberoi Delhi, and finally in The Oberoi Towers, Mumbai.
Speaking about the appointment, Ritesh Agarwal – Founder & CEO, OYO, said “OYO was conceptualised to solve the lack of affordable, good-quality accommodation for travellers. In the last four years, our teams have worked incredibly hard to build processes from scratch and deliver a standardised quality of rooms and service. I am very happy to welcome Garima to the OYO family. Her experience and expertise in this domain will be invaluable as we expand further and add new forms of real-estate to our network. Her team will ensure a predictable high-quality experience, every time a guest checks into an OYO.”
Sharing her thoughts on the move, Garima said, “OYO has re-defined Indian hospitality industry through its innovative business model and processes. For someone who has spent their life in this industry, it is invigorating to be associated with this revolutionary brand and contribute to further growth and development of the hospitality ecosystem. I look forward to working with the team and cross-seeding core hospitality learnings in a tech-driven business.”
A 1975 graduate from IHM Pusa, Garima did her schooling from Hyderabad. Out of campus, she joined the Executive Housekeepers Program at the Oberoi School. Garima has received several awards, including AHA – Outstanding contribution to the Hospitality Industry in 2013.