Companies spend millions on advertising and PR and lose all that money when they fail to sensitise their staff or train them to uphold their proclaimed values.
A recent update I posted on a social networking site brought home this fact strikingly. Stung by the unmistakable insolence and arrogance of the ground crew of Lufthansa in Frankfurt, I had vented by posting about it.
I rarely use this platform to post complaints. But boy, Lufthansa has a thing or two to learn about how to treat Indians with dignity meanwhile I wonder why I paid full Business Class fare to be treated this shabbily! Id said.
Full report here Business Standard