KOLKATA: The Ministry of Civil Aviation introduced a seamless digital experience for air travellers via the DigiYatra initiative to promote the government’s vision of a digitally empowered society.
The aim is to make ‘boarding pass and security interactions’ digital to lessen the hassles for passengers reports Media India Group.
This follows Air Sewa, which brings together all the stakeholders on a common platform for handling customer grievances and disseminating real-time data.
India is predicted to become one of the major markets for aviation globally, by 2020. The union minister for Civil Aviation, Ashok Gajapathi Raju remained hopeful that DigiYatra initiative will transform the flying experience for passengers and position Indian aviation amongst the most innovative air networks in the world.
The Minister of State for Civil Aviation, Jayant Sinha stated, “DigiYatra initiative aims to bring together entire industry to develop a digital ecosystem that will deliver Indian customers a seamless, consistent and paperless service experience at every touch point of their journey.”
He also added, “The Ministry created a Technical Committee comprising industry stakeholders which will submit its recommendations in 30 days. These propositions would be open for public comments and discussions for another 30 days. These would then be translated into a time-bound action plan.”
According to the report, the innovative aviation initiative will be based on four key pillars, namely-Connected Passengers, Connected Airports, Connected Flying and Connected Systems. This will give further impetus to the nation’s Regional Connectivity Scheme, to make air travel accessible to the general masses.