The Centre has promulgated fresh guidelines aimed to provide a higher level of services in hotels and making the information about customers’ rights available to them even before they check in.
Accordingly, all star hotels in the categories 4, 5 and 5-star deluxe, which begin operation after March 1, 2016, shall provide a telephone within an arm’s reach of the toilet seat or provide a mobile internal telephone. “The new guidelines have been issued after taking note of the suggestions received from the tourism and hospitality industry,” a senior tourism official told TOI on Saturday.
The official said now it has been made mandatory to clearly indicate on their website under the head, “facilities and amenities provided on complimentary basis” such things like complimentary breakfast, indicating broad classification like Indian, continental or American breakfast, iron and iron board facility, shoe polishing facility, slippers, dental and shaving kit.
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