DELHI: Delhi State Consumer Commission has directed British Airways to pay Rs one lakh compensation for losing a bag of a passenger who was flying to London eight years ago.
Delhi State Consumer Dispute Redressal Commission, while upholding the compensation amount decided by a district forum here, observed that the incident caused “mental agony and harassment” to Shimla native Ramesh Bhargava, who did not get one of his two bags after landing at Heathrow Airport in 2008, reports PTI.
“The loss of baggage of complainant (Bhargava) is admitted by the airline. Loss of baggage has certainly caused mental agony and harassment to the complainant. “Keeping in mind the totality of facts and circumstances of the case, District Forum has awarded the compensation of Rs one lakh which is just and proper,” the commission’s Presiding Member Justice Veena Birbal said.
The commission dismissed the appeals of the airline and the complainant seeking reduction and enhancement of compensation respectively. “(It) is not a case for lesser compensation as is alleged by the airline. It is not the case of complainant that he made declaration of contents of bag. In these circumstances, complainant is not entitled for higher compensation as alleged by him,” it said.