Business process outsourcing firm WNS, on June 21 announced that it has extended its service contract with British Airways (BA). The financial details of the contract was not disclosed.
Under this agreement, WNS will continue to provide a comprehensive range of services across sales & customer care, operations and shared services including revenue management, revenue accounting, cargo operations, customer relations, data management, information security, HR services and BA Holidays.
The next phase of the relationship between WNS and BA will include increased focus on driving transformation, technology enablement, and overall process efficiency through the company’s Value Innovation Program (VIP).
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