Amadeus has launched Amadeus Ticket Changer (ATC) Shopper where customers of participating travel agencies can go online to rebook their flights on a 24/7 basis. This latest addition to the ATC suite is the world’s first self-service online rebooking solution. ATC Shopper can modify all types of tickets and fares, before and after departure, said Amadeus.
It added that with 24X7 online access to different routes, itineraries and schedules, customers can rebook their flights on their own and feel confident that they secured a good deal. For online travel agents, ATC Shopper can greatly reduce the number of calls to call centres, lower the risk of errors, and improve customer satisfaction and loyalty. Amadeus expects that ATC Shopper’s ease of use will increase flight changes and as a result, improve earnings for online travel agencies offering this option to their customers.
“We created ATC Shopper because we know that passengers want to have control of their itinerary and travel agents want to provide their customers with the best possible experience. ATC Shopper is another step forward in the world of personalised travel,” says Rudy Daniello, VP Distribution Product Management for Amadeus.
Tickets Travel Network, an Eastern European online travel agency, was amongst one of the first agencies to test Amadeus’ new ATC Shopper functionality, “With the help of ATC Shopper, we automated most of our ticket reissues and returns processes. So far we’ve had great feedback from our customers,” says Viktor Voitsehovskiy, Chief Commercial Officer of Tickets Travel Network.
Musafir Namah Bureau