Passengers of Air India and no-frill carrier IndiGo, which has best on-time performance record among the domestic airliners, were most affected due to delays of flights by over two hours in January, according to the Directorate General of Civil Aviation (DGCA) data.
The number of Air India passengers affected due to flight delays beyond two hours stood at 96,232 in January while that of IndiGo was 75,034, the monthly domestic air traffic report released by DGCA said, reports Mint
Also, as many as 11,666 passengers of private carriers Jet Airways and its subsidiary JetLite were also affected after their flights were reported late by more than two hours.
The DGCA norms make it mandatory for the airlines to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.
As per the report, while Air India provided facilities such as refreshments, refunds (where passenger desired), rescheduling of flights besides giving a compensation of Rs 1.04 crore to the aggrieved flyers, IndiGo provided only refreshments to the passengers of the delayed flights.