About fifteen Air India passengers missed their early morning flight from Delhi to Mumbai on Thursday after the airline allegedly kept them waiting at the check-in counter, only to issue a boarding pass ten minutes before the scheduled departure time.
The said flight, AI 657, was scheduled for a 7 am departure, reports The Times of India. “I reached the airport at 5 am, but the airline official kept me and a few other passengers waiting at the check-in counter,” said Vivek Shukla, an AI passenger who missed the flight. “They said the flight has been delayed because of fog and so we stood there at the check-in counter waiting,” he said. Then at 6.50 am, the airline issued them a boarding pass for the 7 am flight, he alleged.
“All of us rushed to the departure gate, but by then it was closed and we had to miss our flight,” he said, adding that a number of AI passengers who were booked on that flight were issued a boarding pass late. “I don’t know how many passengers missed the flight. But there were about 10-15 of us,” he added.