On a normal day, it would have taken Shweta Chhabria Kriplani a little over five- and-a-half-hours to reach Changi airport in Singapore from Mumbai’s Chhatrapati Shivaji International airport. The Singapore-based banker, however, spent most of Saturday at the Mumbai airport, sleeping, sitting, walking and cursing her bad luck, till her Air India flight, scheduled for a 12.15 am departure, finally took off at 2.15 pm. The 14 hours that she spent at the airport, in her own words, was “a hellish experience.”
For her and nearly 100 of her co-passengers on Air India’s Mumbai-Singapore flight AI 342, it was indeed an experience best forgotten. SUNDAY MiD DAY spoke to many of the angry passengers who called up the MiD DAY office in the morning. All of them said they wouldn’t fly the national carrier again if they could help it.
Full report here NDTV