DELHI: AccorHotels has finalized the acquisition of concierge company John Paul, Accor Hotels said in a statement.
John Paul founder David Amsellem will retain a 20% stake in the company and continue to serve as its CEO. This acquisition values the company at US$150 million, reports The Economic Times.
John Paul was established in Paris in 2007 and merged with American company LesConcierges in 2015 to create the company specialising in premium customer and employee loyalty services.
John Paul’s over 1,000 employees around the world are available 24/7 to cater to their customers’ every request, from the simplest to the most extraordinary, anywhere around the globe.
John Paul’s 50,000-partner worldwide network, proprietary CRM software application, and management platform with embedded 360° personalization and profiling capabilities, put the company in a position to deliver comprehensive loyalty solutions in many industries, Accor stated.