MUMBAI: Global technology provider Sabre Corporation and Expedia’s owned business travel company Egencia released a study to recommend ways companies can support their employees on the road with a focus on the most valued perks and travel policies.
The white paper titled ‘The Year of the Business Traveler: Four keys to utilising data to support road warriors in 2017” explored emphasis on ensuring business traveller satisfaction with an eye on driving costs down and compliance up.
“Business travel is projected to reach USD 1.6 trillion by 2020. Historically, as spend increases, companies increase their travel policy constraints. Egencia helps clients drive compliance without mandates, without constraints. We do this by focusing on the business traveller, by offering solutions that guide efficient decisions without sacrificing choice,” said Rob Greyber, President, Egencia.
Here are the four data-driven tips to increase business traveller satisfaction without breaking the budget.
Tips to Keep Business Travelers Satisfied
- Lay the groundwork – Small changes in travel habits can mean big savings throughout the year—especially when it comes to how far in advance business travelers book. In their recent annual report about the state of the air travel industry, Expedia and Airlines Reporting Corp., found the biggest deals on average air ticket prices can be found 21 days or more in advance.
- Prioritize perks – According to Sabre’s air shopping and merchandising data, the most commonly purchased ancillaries across North America, Latin America, Europe, and Asia Pacific are fast-track passes and pre-reserved seat fees. When negotiating with suppliers, companies should include fast-track and seat upgrade fees in their contracts. High-performing road warriors will appreciate the flexibility and convenience these incentives provide.
- Minimize disruptions – According to Sabre’s flight and airport data, Chicago O’Hare International Airport (ORD), LaGuardia Airport (LGA), John F. Kennedy International Airport (JFK), Sao Paulo Congonhas International Airport (CGH), and London Heathrow International Airport (LHR) are some of the most heavily traveled airports by business travelers. They also tend to have more delays. Companies can help business travelers minimize the downside of delays by underwriting a global lounge program membership.
- Simplify the booking and travel management process – About 80 percent of global business travelers prefer to self-book travel2, including road warriors who want to use self-service technology to manage their trips. There is an opportunity for travel managers to incorporate travel apps into their policies and encourage travelers to download apps from their travel management company and preferred providers.
“Data is defining a new era of travel management today. Smart businesses can leverage travel insights in more creative ways to strengthen corporate programs, while making trips more productive and travelers more satisfied. Companies used to focus on compliance. With the data we have today, the strategic approach is simplifying the travel experience by putting the business traveler first,” said Wade Jones, interim President, Sabre Travel Network.